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Shopping Terms and Conditions

Online Order Terms  
Online customer must agree and accept the following order terms offered bNovus Pledge Limited (hereinafter referred to as NP Mallin order to enjoy the online ordering and delivery service. This term applies to Hong Kong. 


Online Order 
• Due to system processing limitation, the order may not be cancelled or changed after submission. NP Mall is not responsible for any problems caused by the computer system. 
• Additional order placed even on the same day will be treated as a separate order with its own shipping and handling fee. 
• NP Mall has the right to cancel the transaction even if the computer system displays the transaction has been completed. NP Mall reserves the final decision to the accept order or not. 
• Please clearly enter your name, email address and telephone, and shipping address to ensure that orders can be processed correctly. NP Mall is not responsible for any loss suffered due to inaccurate information. 
• If customer fails to complete payment via Paypal within 3 days of placing the order, the order will be cancelled automatically. 
• While the product’s image shown on website are taken as real item, the images are subject to the impact on the environment, lighting, printing, resolution and photo portfolio by shooting and may have slightly difference among the actual product. 
• If the product received is defective, please exchange within 7 working days by returning the product with the delivery note and receipts to NP Mall showroom for replacement. The order is deemed completed if no exchange is made within 7 working days. 
• All goods sold only are for personal use and not be used for any commercial purpose. NP Mall has the right to refuse orders which are suspected for commercial purposes. 
• NP Mall reserves the right to unilaterally change the above and other terms related to the sale of goods without giving any prior notice. If customer does not agree the terms, they can terminate the online ordering service. Previous orders will not be affected. 
• For local delivery orders, the company uses SF Express in Hong Kong. NP Mall, and therefore, your order, are bound by the terms and conditions of related 3rd party shipper. You may request to refer to these Terms and Conditions. NP Mall is not responsible for the shipper’s performance or related misconduct.  Int the event that SF Express (or the supplier in some special case) or post office cannot contact you for delivery within a month, NP Mall could cancel your order, retain 10% of the order amount (to cover the payment transaction costs and shipping costs etc.) and return the balance you via Paypal/Bank Transfer.  
 

Payment Method – Paypal or credit card via Paypal 
Credit Cards (Visa/ Master), PayPalPayme, Apple Pay, Google Pay or Bank Transfer/ATM 
Bank Transfer (type your Order Number, Name and Phone Number in the remarks. ) 
Bank : HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED 
Bank Account No. : 747-117117-838 
Account Name : Novus Pledge Limited 
ATM receipt email to info@npmall.com.hk 

NP Mall will process your order within 3 business days upon receipt of full payment. 
 

Shipping Method: 
Local Courier (SF Express): 

– Free shipping for any order net over HK$350-. 

– For any order net under HK$350shipping costs depends on the weight of the order. Please pay Non-industrial / commercial property or remote area surcharge by SF Express (if any) to SF Express courier directly when you receive the parcel. 

*The shipping fee (and concession) only covers the first time delivery.  If the delivery was returned to NP Mall, customer would have to pay the second time delivery charge on their own.  
Or, self pick-up from NP Mall Showroom,  
Address: Unit 2-3, 8th Floor, Global Gateway Tower,63 Wing Hong Street, Lai Chi Kok, Kowloon, Hong Kong 
Business Hours: Monday to Friday : 9:30am - 6:30pm  
Saturday, Sunday & Public Holidays : Closed 

Last updated on May 2021