1. Warranty policy

1) Warranty applies to repair only. We do not accept refunds nor provide replacement (replacement may be available for specified models).

2) TANCHJIM Warranty last for ONE YEAR upon date of purchase expect for accessories(including vacuum tubes, cables, etc).

3) Fosi Audio Warranty last for TWO YEAR upon date of purchase expect for accessories(including vacuum tubes, cables, etc).

4) NO replacement will be provided for a product with cosmetic issues even if the product is purchased within seven days.

2. Terms of warranty

1) A complete set of authentication for warranty MUST be provided for warranty to be valid:

i. Original Proof of Purchase at our authorized dealer (Photocopies are NOT accepted)
ii. Novus Pledge Limited Authentication Label（Valid for HKSAR and Macau ONLY）
iii. Warranty Card, if any iv. Serial Number, if any v. Original Packaging vi. 

2) Period of warranty

i. Warranty last for ONE YEAR upon date of purchase except for accessories(including vacuum tubes, cables, etc), misuse and abuse voids warranty*Please see appendix for further details
ii. The warranty for vacuum tubes limits to 30 days upon purchase, misuse and abuse voids warranty;
iii. Cable warranty limits to 6 months upon purchase, misuse and abuse voids warranty.
iv. If the product life has come to an end, warranty stops immediately uponthe official end-of-life (EOL) date provided from the vendor. Novus Pledge Limited is not liable to provide warranty if Novus Pledge Limited did not disclose or announce the EOL information.
v. If the brand distribution has ceased, warranty stops immediately uponthe official announcement date of termination of distribution. Novus Pledge Limited is notliable to provide warranty if Novus Pledge Limited did not disclose or announce the information.
vi. Repair of any products during warranty will not extend the original warranty term.

3) Warranty coverage

i. We provide warranty for products purchased directly from us, or from our authorized dealer only. With a complete set of authentication and after proven that the product has been used under normal circumstance,repair service will be provided with no extra cost from the customerwithin one year of purchase. Cosmetics issues are not under warranty. We may offer repair services for cosmetics issues under customer’spayment.
ii. We provide warranty for products purchased directly from us, or fromour authorized dealer only. After one year upon purchase, with acomplete set of authentication and after proven that the product hasbeen used under normal circumstance, repair service may be provide dunder extra cost for inspection and parts. If the parts cannot be providedby the vendor, Novus Pledge Limited is not liable to provide further repairmen. The inspection fee will NOT be refunded.
iii. Warranty covers the repairs for functional parts and software used undernormal circumstances only. Misuse, modification and abuse voids the warranty. Cosmetics issues, non-factory data/media are NOT under the coverage of this warranty. Any loss of data/media upon repair is NOT under the liability of Novus Pledge Limited.
iv. Novus Pledge Limited bears no liability for any loss or damage in transit.
v. Warranty will be voided IMMEDIATELY if any modification is done to the warranty label or if the warranty label is unclear or damaged.
vi. The physical condition of the warranty label is the liability of thecustomer. Novus Pledge Limited will not reissue warranty label under any circumstances.

4) Warranty is void under, but not limit to, the following circumstances:

i. Abuse, misuse or damage of any kind.
ii. Wear and tear or deteriorate of appearance.
iii. Damage due to natural forces such as, but not limit to, natural disasters,etc.
iv. Not being able to provide authentication for warranty or authentication materials are damaged.
v. Modification of any kind, including the use of third party cables, transformers, amplifiers, etc.
vi. Customer failed to provide an original proof of purchase. Photocopies, snapshots, photos, etc. are not considered to be original.
vii. Termination of distribution.